FAQs

General Questions
1. Where is Stylaro based?

Stylaro is a UK-based online store operating from the United Kingdom. We serve customers across the UK through our online platform.

2. What products does Stylaro offer?

We offer a range of everyday fashion accessories, including handbags, tote bags, shoulder bags, clutches, and practical carry essentials designed for daily use.

3. Do you have a physical retail store?

No. Stylaro operates exclusively as an online-only store and does not have physical retail locations.

4. How can I contact customer support?

You can contact our customer support team using the details below:

Email: support@stylaro.com

Phone: +44 7880 795664

5. Do you provide customer support on weekends?

You may email us at any time. Our support team responds during business days:

Business Days: Monday – Friday
Business Hours: 9:30 AM – 4:00 PM (UK Time)

6. Are the product images accurate?

We aim to display product images as accurately as possible. Minor colour variations may occur due to lighting conditions or screen settings.

7. Do your bags include care instructions?

Yes. Basic care instructions are provided to help maintain the appearance and durability of your bag.

8. What materials are used in your products?

Our products are made using rexine and other durable materials. Specific material details are provided on individual product pages.

Orders and Payments
9. Will I receive an order confirmation?

Yes. After placing an order, you will receive an automatic confirmation email with your order details.

10. What payment methods do you accept?

We accept secure online payments through major providers, including Visa, MasterCard, American Express, Apple Pay, Google Pay, Shop Pay, PayPal, and other options shown at checkout.

11. Can I change or cancel my order?

Order changes or cancellations may be possible before the order is processed. Please contact us as soon as possible at support@stylaro.com
.

12. Why was my payment unsuccessful?

Payment issues may occur due to incorrect details, insufficient funds, bank security checks, or card restrictions. Please try another payment method or contact your bank for assistance.

13. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

14. Is my payment information secure?

Yes. Payments are processed through secure and encrypted payment gateways. Stylaro does not store full card details.

Shipping and Delivery
15. Where do you ship?

We currently deliver orders within the United Kingdom only.

16. What delivery method do you use?

All orders are shipped using standard UK delivery services.

17. How long does delivery take?

Estimated delivery times are as follows:

Order Processing: 0–2 business days

Delivery Time: 4–6 business days

Total Estimated Delivery: 4–8 business days

18. Will I receive tracking details?

Yes. Tracking information is sent by email once your order has shipped. Please allow up to 48 hours for tracking updates.

19. Can I update my delivery address?

Address changes may be possible before dispatch. Please contact us immediately if you need to make a change. Stylaro cannot be held responsible for incorrect details entered at checkout.

20. What should I do if my order is delayed or missing?

If your order appears delayed or has not arrived, please contact us at support@stylaro.com
. We will assist you in resolving the issue.

Returns and Refunds
21. What is your return policy?

Return requests can be made within 30 days of delivery, provided items are unused, unworn, and returned in original packaging.

22. How do I request a return?

Please email support@stylaro.com
with your order details. Our team will review your request and provide further instructions.

23. Are discounted items eligible for return?

Items marked as final sale or clearance are not eligible for returns.

24. Do you offer exchanges?

Exchanges are considered for items that arrive damaged, defective, or incorrect. Please contact our support team for assistance.

25. How long do refunds take to process?

Approved refunds are processed within 7–10 business days after the returned item has been received and inspected.

26. Will I be notified when my refund is issued?

Yes. A confirmation email will be sent once your refund has been processed.

Customer Support Information

Business Name: Stylaro
Business Type: Online-only retailer
Business Days: Monday – Friday
Business Hours: 9:30 AM – 4:00 PM (UK Time)
Email: support@stylaro.online
Phone: +44 7880 795664